Privacy Policy

Introduction

This is the Privacy Policy of Sarah Chicalas trading as Loved Fearlessly ABN: 28 368 818 644. If you have any questions or need further information, please email me: sarah@loved.fearlessly.com

I am committed to protecting your privacy, whether you are a contact, client, supplier, or contractor of mine.

This document describes how I collect and manage your personal and sensitive information when you interact with my business. I take this responsibility very seriously. If you have any questions or concerns about how your personal or sensitive information is being handled, please do not hesitate to contact me.

I comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).

Personal Information

If you engage with me via this website, or choose to become my client I may ask to collect the following kinds of personal information from you, including:

your name, email address and phone number,
your emergency contact information, and

information relating to your personal circumstances relevant to my work and the ways I might support you.
I may collect and use your personal information to:

respond to your enquiries,
provide you with my products or services at your request,
monitor or improve the use of and satisfaction with my website, products or services,
share the latest news and developments relevant to my work, and
let you know about my expertise, and products or services that may be of interest to you.

If you do not provide me with information when requested to do so, it will impact my ability to provide you with the services that you request in a safe manner. I am relying on you to ensure that the information you provide is accurate and complete.

I may, from time to time, send you newsletters, invitations and updates about my services. I will only do so if you have requested to receive such communications through a double opt-in process. You can opt out of receiving any further such communications by replying to the message you received, or by clicking the “unsubscribe” option at the bottom of any marketing e-mail received from me.

Collection of Personal Information

Where practicable I will only collect personal information about you directly from you or sources managed by you. However, in some circumstances I may obtain personal information from a third party. If this information is obtained contrary to this Privacy Policy and the Privacy Act, I will destroy or de-identify such information within a reasonable period.

I may collect your personal information by various means including when:

you contact me with a question, comment or inquiry,
you subscribe to my newsletter,
you correspond with me on a social media platform such as Facebook, LinkedIn, Instagram, or similar sites,
you book a consultation or purchase a product or service from me,
you share general information relating to your business or personal life,
you provide me with a testimonial,
you book a consultation or purchase a product or service from me,
you share general information relating to your business or personal life,
you provide me with a testimonial, or
my website automatically collects information about you and your activities on my site (including analytics and cookies – more information on this is set out below).

I will only collect your information:

with your full awareness and consent, such as when you email me, tick a checkbox or fill in a form to provide me with information,
if I need it to provide you with information or services that you request,
if collecting the information is necessary to preserve life or keep someone safe from harm,
for necessary administrative processes if you become my client, or
if I believe that I can demonstrate a legitimate interest in using your data for marketing purposes, although I will always give you a choice to opt out.

Sensitive Information

I understand that some information is particularly sensitive, and that you are trusting me to keep this information confidential.

The sensitive information I collect from you may include information about:

your health and wellbeing,
your intimate relationships,
your medical history,
your sexuality and sexual experience,
your history of trauma,
any piercings or scar tissue, and
your menstrual history.

I will only collect sensitive information by methods that are reasonably secure, such as:

through my intake form in Acuity when you book an appointment,
face to face during our sessions, or
when you send me information in an email (please note that email may not be sufficiently secure – if the information is extremely sensitive, ask me about alternative ways to share it with me).

The reason why I collect your sensitive information is:

so that I can provide you with the services you have requested from me, and
to ensure that I am providing you with the most appropriate services.

Secure Storage of Sensitive Information

I am committed to securely storing and handling your sensitive information.
Sensitive information is stored on a password protected computer.
Only I have access to your sensitive information.
Some sensitive information may be stored securely online, or in the cloud through Acuity. You can find out more about their security provisions in the section on Security below.

Collection of Information from Minors

I do not work with anyone under the age of 18.

Disclosure of Information

I may disclose your information if required under the following circumstances:

to provide you with the services you have requested,
to engage in professional supervision, although any information I share under these circumstances is de-identified to preserve client confidentiality, and
to refer you to other service providers at your request.

Who disclosures are made to

You consent to me sharing relevant information, on a strictly need-to-know basis, with:

people you authorise me to correspond with, as reasonably required to carry out your instructions, and
third party providers who assist with

o email marketing

o legal or financial advice

o professional supervision, and

o website maintenance.

I will also disclose your information if required by law in response to a subpoena, discovery request or a court order, or in circumstances permitted by the Privacy Act – for example, where I have reasonable grounds to suspect that someone is engaging in unlawful activity, or misconduct of a serious nature, that relates to my work with you. I may also make a disclosure to an appropriate authority if I have serious concerns about your health, safety, or wellbeing.

I will use all reasonable means to protect the confidentiality of your information while in my possession or control. I will not knowingly share any of your information with any third party other than the service providers who assist me with necessary business activities or the services I am providing to you. To the extent that I do share your information with third-party service providers, I only do so if I am satisfied that the service provider has a suitably protective privacy policy of their own, or they have signed a confidentiality agreement with me. Some of my service providers may be overseas and may not be subject to Australian Privacy Laws. You can find further information under the Security section below.

If you have any concerns regarding the disclosure of your information, please do not hesitate to get in touch with me to discuss this personally.

Security

I take reasonable physical, technical and administrative safeguards to protect your personal and sensitive information from misuse, interference, loss, and unauthorised access, modification and disclosure.

I manage risks to your information by:

storing files securely,
ensuring that only I have access to sensitive information,
releasing information to service providers on a strictly need-to-know basis, and
conducting regular audits of my security systems.

As mentioned above, your information may also be stored with a third-party provider, where it will be managed under their security policy. The following security policies may apply during our work together:

Acuity - https://help.acuityscheduling.com/hc/en-us/articles/219149587-Security-Privacy-Compliance
MailerLite - https://www.mailerlite.com/legal/security-statement
Stripe - https://stripe.com/docs/security
Wordpress - https://wordpress.com/support/security
Zoom - https://zoom.us/docs/en-us/privacy-and-security.html
Wix - https://www.wix.com/manage/privacy-security-hub

If you are communicating with me via electronic means such as email, contact forms or social media, I may not have full control over the transmission or storage of any personal information disclosed (although I try to employ best practice cybersecurity standards at all times). You agree that by participating in such forms of communication you understand and accept that there is an inherent risk of disclosure or loss of your personal information for which I cannot be held responsible. If you are concerned about transferring particularly sensitive information, please ask me about alternative options that may be more secure.

Cookies are small text files that are commonly used by websites to improve a user’s experience, collect statistics or marketing information, and provide access to secure areas.

You can choose to configure your browser settings not to accept but this may interfere with the functioning of my website.

Access to Information

You can contact me to access, correct or update your personal information at any time. Unless I am subject to a confidentiality obligation or some other restriction on giving access to the information which permits me to refuse you access under the Privacy Act, and I believe there is a valid reason for doing so, I will endeavour to make your information available to you within 30 days.

Complaints

If a breach of this Privacy Policy occurs, or if you wish to a request a change to your personal information, you may contact me by sending an email outlining your concerns to me at sarah@loved.fearlessly.com

If you are not satisfied with my response to your complaint, you may seek a review by contacting the Office of the Australian Information Commissioner using the information available at http://www.oaic.gov.au/privacy/privacy-complaints.

Notification of Change

When I update my Privacy Policy, I will post a copy of the revised policy on my website.

Notification of Breach

If I have reason to suspect that a serious data breach has occurred and that this may result in harm or loss to you, I will immediately assess the situation and take appropriate remedial action. If I still believe that you are at risk, I will notify the Office of the Information Commissioner and either notify you directly, or if that is not possible, publicise a notification of the breach on this website.